Privacy Policy

Privacy Policy

Erica van Manen Dog Training | ericavanmanen.com

Last Updated: May 2026

Your privacy matters. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have. Please read it alongside our Terms and Conditions.

1. WHO WE ARE

This website is operated by Erica van Manen, trading as Erica van Manen Dog Training.

Website: www.ericavanmanen.com

Email: ericavanmanen@outlook.com

Address: Godmanchester, Cambridgeshire, GB

We are based in the United Kingdom and are subject to UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where we serve customers in the European Economic Area (EEA), we also comply with the EU GDPR.

2. WHAT INFORMATION WE COLLECT

When you purchase from us, sign up to our email list, or contact us, we may collect:

Your name and email address
Your country of residence
Payment information (processed securely by our payment provider — we do not store card details)
Information you share with us directly, for example through coaching sessions, feedback submissions, or WhatsApp messages
Information about how you use our website (via cookies and analytics tools — see Section 8)

You are not required to provide personal information to browse our website, but we will need certain details to deliver our services to you.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

Deliver the services you have purchased, including membership, training plans, feedback days, and WhatsApp coaching
Send you service-related communications, such as purchase confirmations and programme materials
Respond to your questions and provide support
Send you marketing emails about our services, where you have given consent or where we have a legitimate interest to do so (you can opt out at any time)
Improve our website and services
Meet our legal obligations

4. LAWFUL BASIS FOR PROCESSING

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

Contract: to deliver the services you have purchased.
Legitimate interests: to communicate with you about our services, improve our offering, and protect our business, where this does not override your rights.
Consent: for marketing emails. You can withdraw consent at any time.
Legal obligation: where we are required to process data to comply with the law.

5. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal data. We may share it with trusted third parties who help us run our business, including:

Payment processors (to handle transactions securely)
Email service providers (to send communications)
Website hosting and analytics providers

All third-party providers we use are required to handle your data securely and in line with applicable data protection law. We only share what is necessary for them to perform their service.

We may also disclose your information where required by law, for example in response to a court order or to prevent fraud or harm.

6. INTERNATIONAL DATA TRANSFERS

We are based in the UK and our services are available worldwide. Some of our third-party providers may be based outside the UK or EEA, which means your data may be transferred internationally.

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities, or transfers to countries with an adequacy decision. By using our services, you acknowledge that your data may be processed in countries outside your own.

7. HOW LONG WE KEEP YOUR DATA

We keep your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Purchase and account records: retained for 6 years in line with UK tax and accounting requirements.
Email marketing data: retained until you unsubscribe or request deletion.
Coaching and programme data: retained for the duration of your service and for a reasonable period afterwards.

When data is no longer needed, we delete or anonymise it securely.

8. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies to understand how visitors use the site and to improve your experience. This may include tools such as Google Analytics.

You can control cookies through your browser settings. Some features of the website may not work correctly if cookies are disabled.

We will ask for your consent before placing non-essential cookies, in line with UK PECR (Privacy and Electronic Communications Regulations).

9. YOUR RIGHTS

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: you can request a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete data.
Right to erasure: you can ask us to delete your data in certain circumstances (the "right to be forgotten").
Right to restrict processing: you can ask us to limit how we use your data.
Right to data portability: you can ask us to provide your data in a portable format.
Right to object: you can object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, email us at ericavanmanen@outlook.com. We will respond within one month. We may need to verify your identity before processing a request.

If you are unhappy with how we have handled your data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. If you are based in the EEA, you may also complain to your local supervisory authority.

10. MARKETING EMAILS

If you have purchased from us or signed up to our list, we may send you emails about our services. You can opt out at any time by clicking unsubscribe in any email, or by emailing ericavanmanen@outlook.com.

Even if you opt out of marketing, we may still need to send you service-related emails, for example to confirm a purchase or deliver programme materials.

11. CHILDREN'S PRIVACY

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we make material changes, we will notify you by email or by a prominent notice on our website. The updated policy will include a revised date at the top.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. CONTACT AND DATA CONTROLLER

Erica van Manen is the data controller for the purposes of UK GDPR.

If you have any questions about this policy or how we handle your data, please contact us:

Email: ericavanmanen@outlook.com

Website: www.ericavanmanen.com

Address: Godmanchester, Cambridgeshire, GB